TERMS AND CONDITIONS FOR TICKET HOLDERS BEERFEST AUSTRALIA FESTIVALS

Thank you for your purchase of a ticket to Beerfest!

Regardless of which festival location you plan to attend, BeerFest will take you on a journey of beer and food discovery; exploring rare brews, beer/food pairing and exclusive festival brews, ciders, cocktails and boutique spirits from around the Country, direct from the brewers themselves.

Below is some key information that will assist you in having the best possible experience by understanding the do's and don'ts of Beerfest.

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WHAT TO BRING

YOUR TICKET

Your ticket can be displayed in many formats. You can print it out or display it electronically via your phone. If you are having trouble locating your ticket, please contact us and we can search for it manually. Please do this before the day to avoid hassles or disappointment. Many times, we find it is simply an issue or an incorrect email entered when purchasing your ticket.

Please note that you DO NOT need to be the contact name on your ticket. Each ticket code is scanned individually. Once a ticket is scanned it cannot be reused.

PROOF OF AGE

This can be in any form of picture ID, but MUST contain a date of birth and photo. Licence, passport or proof of age card are a must-have.

ADDITIONAL BONUS ITEMS

• Hats and sunglasses
• A good attitude
• Comfortable shoes
• Umbrella
• Blankets and picnic rugs
• Empty bottle for filling water
• Your best party shoes!

WHAT NOT TO BRING

• Outside alcohol
• Bottles
• Cans
• Outside food/ beverages
• Weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.)
• Illegal drugs
• Chemicals
• Fireworks, smoke bombs, etc.
• Backpacks, suitcases, large beach bags, etc.
• Skateboards, roller skates, ice skates, use of roller shoes, etc.
• Unapproved pamphlets, handouts, advertisements, etc.
• Other items as determined by facility management

BEHAVIOUR

Beerfest practices a very strict zero tolerance to anti-social behaviour and we reserve the right to eject anyone from our festivals that is not behaving in accordance to our policy. There is a lot of amazing alcohol on offer, so please take your time and know your limits.

CHILDREN

Beerfest Australia is a family friendly event. We offer face painting and kids entertainment where possible.
All kids under 18 must be accompanied by a parent of guardian and entry for kids under 12 years old is free of charge.

TICKET POLICY

WEATHER

All weather is Beer-drinking weather! Beerfest festivals are all weather festivals and will be delivered on the scheduled day unless it is deemed unsafe by the appropriate authorities. If this is the case, we will notify all ticket holders via email and the general public through social media and edms. A new date will then be designated for the festival where possible or refunds will be offered.

EVENT POSTPONEMENT

• If you have purchased tickets to an event that is later postponed for any reason, all tickets for the original dates will automatically be transferred to the new dates. Session times will remain the same.
• If you can’t make it on the new event date, you can cancel your ticket up until the original date of the festival. After then, you can give your ticket to a friend. You do not need to contact us to let us know. Each ticket has a unique code that will be scanned regardless of the name on the ticket.

EVENT CANCELLATION

If you have purchased tickets for Beerfest session that is later cancelled for any reason, you can transfer your ticket to another Beerfes session or choose to receive a full refund. We will email all ticket holders for any cancelled events with more info on both options at the time.

CHANGE OF MIND

If you have purchased tickets for one of our festivals that is scheduled to proceed on the date advertised at the time of purchase, unfortunately no refunds are available in this circumstance. You can transfer the ticket to another event or session (see below for more info), or give it to a friend. No change of name on the ticket is required.

CHANGING/ TRANSFERRING YOUR TICKETS

While we can't swap your tickets over we can assist with these issues (e.g., swapping from a Friday to Saturday ticket). Generally the process involves you buying a new ticket(s) for the desired session and us refunding the original ticket. Please contact us for such assistance.

Please note transfers are subject to ticket availability and tickets cannot be transferred to a sold out session.

PHOTOGRAPHY AND FILMING

By attending the festival, you agree and understand that your image may be taken at the event by our photographers and/or videographers, and consent to the commercial use of such images by Beerfest Au for advertising, marketing and social media purposes.

BEERFEST AUSTRALIA NEWSLETTER

By purchasing a ticket to any of the Beerfest locations, you will automatically be opted in to receive the our EDMs. You are free to unsubscribe from this mailing list at any time.

If you have any further questions, please feel free to contact us.